Terms & Conditions
1. Who we are
The Star Naming Co. and thestarnamingco.co.uk are trading names of Crowther Creative Products Limited, a company registered in England and Wales (company number 04994959). Registered office: 6 Downlands, Harrietsham, Maidstone, Kent, ME17 1LE, United Kingdom. VAT registration no. GB 833 9667 87. Contact: our contact form or info@thestarnamingco.co.uk.
2. What you are buying — the honest bit
Our service is a symbolic gift. When you name a star with us, we record your chosen name against a real, catalogued star in The Star Naming Co. Register, our own privately maintained register. Each star in our register is allocated only once and is never resold.
No private star-naming register — ours included — is recognised by the International Astronomical Union (IAU), the scientific body responsible for official astronomical designations. No company can sell an "official" star name, and we make no such claim. What we promise is real: a real star from the Hipparcos astronomical catalogue, identified by its genuine coordinates, uniquely dedicated within our register, and beautifully documented.
3. The products
The Classic (digital) includes: a unique registry number; an entry in our register; a personalised online star page showing your star's position in the sky; and printable A4 documents. Reprints are free, forever, via your star page.
The Gift Pack (printed) includes everything in the Classic, plus five personalised documents printed and posted to the address of your choice: name certificate, star chart, coordinates sheet, the story of your constellation, and an extract from the register. UK delivery is free. Delivery to the EU is £8.99 and to the rest of the world £14.99, by Royal Mail International.
4. Delivery
Digital content is delivered automatically. Your star is allocated when payment is confirmed — usually within minutes — and your order confirmation email links to your star page and documents.
Gift Packs are printed and dispatched within one working day by Royal Mail, to the delivery address given at checkout. International packs usually arrive within 5–10 working days and may be subject to local postal checks. If a pack arrives damaged, or does not arrive, contact us and we will reprint and re-send it at no charge.
5. Cancellation and refunds
By placing an order you consent to immediate supply of the digital content, and you acknowledge that you lose the statutory 14-day right to cancel once the content has been supplied (your star allocated and documents made available).
The printed documents in a Gift Pack are personalised to your dedication and made to your order, so the statutory cancellation right for goods does not apply to them once production has begun (Consumer Contracts Regulations 2013, reg. 28(1)(b)). This does not limit your rights in respect of faulty or misdescribed goods — or our own 14-day promise below, which applies to every order, printed or digital.
That said, we want you happy: if something is wrong with your order — a mistake in the star name, a technical problem, or you're simply not satisfied — contact us within 14 days and we will correct the dedication, re-allocate, or refund you. Nothing in these terms affects your statutory rights, including under the Consumer Rights Act 2015.
6. Your dedication
You are responsible for the star name and message you submit. We may decline or remove dedications that are offensive, unlawful, or infringe another person's rights, and will offer a replacement or refund if we do.
7. The register
We maintain the register on secure cloud infrastructure and intend to keep it running indefinitely. If we ever cease trading, we will make reasonable efforts to publish a final archive of the register so that dedications remain verifiable.
8. Liability
Our total liability for any order is limited to the price paid for that order. Nothing in these terms limits liability that cannot be limited by law.
9. General
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If any part of these terms is found unenforceable, the rest remains in force. Payments are processed by Shopify; your purchase is also subject to any terms presented at checkout.